Unable to download orders

Problem

Solution

There are a number of things that could cause this issue. Here are a few basic troubleshooting steps:

1. Check that the Fishbowl Server and the ILC Shipworks Integration service are both running.

2. Try the “Service Ok” URL from a browser to see if the service is accessible (i.e., localhost:30000).

3. Check that the Fishbowl user and password in the configuration file have not changed under the API service section.

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