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Info

Orders are not transferring from Fishbowl to ShipworksShipWorks.

Solution

There are a number of issues things that could cause this issue. Here are a few basic troubleshooting steps.:

  1. Check that the Fishbowl Server and the ILC Shipworks Integration service are both running.

  2. Try the “Service Ok” url URL from a browser to see if the service is accessible ; (i.e., localhost:30000).

  3. Check that the fishbowl Fishbowl user and password in the configuration file have not changed under the api API service section.

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